Jacquala Chambers

3/5

a month ago

We enjoyed our trip, came down for our honeymoon. The hotel was in a great location and very quiet. We had a few issues with the room but other then that the staff was great and they made sure that everything was fixed in the room. I have not received my deposit back yet and their phone is not working to reach anyone. If we do plan another trip, this might be the hotel that we pick again.

Stephanie Garcia

4/5

2 months ago

.8 miles from Clayton’s. Good deal this time of year compared to other hotels in the area. Small shower and would’ve liked the fridge clean but for the little time we actually spent in the room it was fine. Bed was super comfortable. Didn’t use the pool so we don’t know how that was. It’s not a newer hotel but it was still good enough for our stay.

Camille Kelley

2/5

a month ago

nice for a 2 star hotel. needs an elevator. also if i could show how rusty stuff was in my room i would. there was a roach in our room. one used roll of toilet paper, not enough outlets, bedding was too small for the bed.

Nhan D. Pham

5/5

2 months ago

Great customer service. Excellent breakfast buffet. Clean excellent house keeping. Great rooms. Alex and Derrick are very pleasant and professional. Alex really made my stay comfortable and joyful. I will definitely come back to this location. I highly recommend this hotel.

Caroline Rowland

5/5

2 months ago

This hotel is very nice for the price. The customer service was excellent, Alex at the front desk was so friendly and helpful with lots of recommendations for us. Our air conditioner went out, but maintenance came within 5 minutes and replaced it! Easy easy walking distance to the beach and several restaurants, bars, and shops.

Allan Rowe

5/5

a month ago

This was probably the nicest holiday inn express we have ever stayed at. The staff was very friendly, breakfast ran smoothly, rooms were very clean. Definitely seems like there was a remodel recently. There is also I nice little shortcut to the beach in the hotel parking lot.

Don Larson

5/5

a month ago

We stayed two nights and earned promotional bonus points for another free night later. The service was excellent and Sofie was very friendly. Loved the simulated wood ceramic tiling in our room’s floor. The room had all the normal accommodations. And the location of Super 8 is just a few blocks from public beach access #16.

AK

2/5

a month ago

Not a close walk to the beach. Maybe the marina but not the beach side. Breakfast was nice. Room was dark and not all lights worked. Not a lot of outlets. Felt like we were sleeping right next to a parking lot. If we had paid 30 dollars more we could have been in a much nicer place.

Mara Spencer

1/5

a month ago

The smell in the room was nauseating. One particular male employee made the checking in process stressful with his rude behavior. We had reserved and paid for rooms with king size beds and got queen size instead. Would not recommend this place at all. Would have gone elsewhere but the island was packed and so were the good hotels.

Precious Williams

4/5

2 weeks ago

Very friendly staff. Abel was very helpful. Perfect for large families. We have 5 children. The room had 1 king bed, two queen beds, and 1 sofa bed. There were also two bathrooms. Close to the beach, within walking distance. Fast food for the kiddos is nearby. Free breakfast too. Its not perfect, but I feel that the price was fair for what we got. I would rate the accommodation as 2.75 to 3 stars. We booked online at the last minute on a Monday, while standing in the lobby. The price was $110/night for the room. We only needed 1 night because we were switching to a resort the following day. Abel allowed us to have a late check out to help with the gap in the check in time for the resort the next day. I will be back based on the friendliness of the staff, the low price for the amount of room, and the proximity to the beach.

Jess O.

5/5

2 weeks ago

Great hotel and location, clean rooms friendly staff. Enjoyed my stay, restaurant close by. Easy excess to the beach, outdoors rinse station to clean off sand. Also serving breakfast. Enjoy

Joceline Salmeron

5/5

a month ago

Great rates and great staff! There’s access to the beach from the hotel. Absolutely will be returning here! 10/10 recommend!

Corrinna B

4/5

2 months ago

Fair prices. Very close to beach access. Clean rooms. No microwave or refrigerator but stay was nice. No complaints here! Lady at desk was very welcoming.

Claudia Reyna

1/5

2 months ago

Booked a room, they gave me the wrong date & then wouldn’t refund my money. Don’t waste your money. Overpriced too.

Scott O

1/5

in the last week

Super sketchy.
Hair trimmings in sink (which seemingly clogged it).
Shower looked straight out of prison. Towel had huge brown stain and the other was still damp…
Fire extinguisher missing outside my room. Trash all over parking lot.
Free coffee???

Senora V Davis

2/5

3 weeks ago

We stayed 3 weeks ago. Why I gave 2 stars: The larger beds were comfortable but the sofa beds are painfully unpleasant, even for children. There is a separate tub and shower. The downside: Poor customer service, lingering foul odor in the room and elevators, and stove did not work. Housekeeping would only give us 4 towels for 7 people! Coffee was horrible! Staff sat around chatting, snacking or on their phones, at the front desk. Room service was a miss all 4 days of my stay. I literally had to borrow supplies to clean my own room and they gladly handed them to me. I did not have a phone in my room and the staff “seemed” surprised both times that I told them; they never gave me one and failed to explain why. Also, be aware that they will copy your financial information and keep it with you ID copy in a “folder” for about a year. Watch your financials closely. This hotel needs updating, sanitary health inspection, and staff training. We do not plan to stay there again.

Luz Villarreal

4/5

4 months ago

This place was nice. Great scenery and staff was nice. The room was nice and the restroom was good. It had a mini fridge, microwave and coffee pot. The balcony had two chairs and a little table. The pool is small and over crowded. We didn’t get a chance to enjoy the pool. But it has picnic tables, chairs, and a small BBQ pit.

Josie Lerma

2/5

2 months ago

The only reason I gave two stars is the ladies that checked us in was nice and told us the best places to eat also the girl that cleans the room she brought us towels when there was none. They were being washed we had no towels the next day.. she did not forget and later left towels in our room. The balcony was wet not only wet it had water on it. Made a mess on the room floor and slippery. The view was amazing! The coffee creamer was a rock and didn’t dissolve. It was so nasty I threw it out. Getting ice forget it. No ice bucket had to take our cups to refill thru out the day. The room was clean and the bed was super soft. The TV has little channels. Over all the pics on website looks more nicer than it really is. For the same price we could’ve stayed on the beach.

Diana Laplow

5/5

a year ago

A must stay if you come to the island!

Estefania Trejo

1/5

a month ago

We had previously stayed at this property and enjoyed it tremendously so we decided to stay here again. Terrible mistake! I called ahead to request early check in and was told they would try to accommodate us. Once we got to the property at 2:30 we were told it wasn’t ready, which is understandable. However, once it was past the check-in time of 4pm we were being told the room still wasn’t ready. After escalating to a manager, she said it was ready but we couldn’t get room keys yet, because the housekeeping manager had to inspect that the room was ready. It was a frustrating check in process. Once we did receive the room keys, we found cockroaches in the room, the room floor had visible debris, such as a fake nail and lots of hair on the floor, there were also stains on the walls that we wiped down ourselves, and the toilet was not properly cleaned either. Throughout our stay we continued to find many cockroaches coming into the room from the hallway. Breakfast was good and varied, but they did open late every morning. The Lookout bar was good, the food was hot and fresh, the drinks were delicious and the two young men running the bar had great customer service. The pool area and the beach access is great, it is quite convenient to get to the beach. This property is a great location with some good amenities but they need to do a better job fumigating for roaches.

CHI GURL79

2/5

a month ago

Let’s start off with the pros the location was perfect right next to Clayton’s. You can walk right on to the beach. Breakfast staff and food were amazing every morning. The lobby was nice and clean front desk was great. The cons: hotel rooms are dated! Tv was way too small fixtures are old and rusty. Bathroom had mold and mildew in tub. They charge a pet fee now. Cleaning staff stole my clothes and jewelry. I’m not sure if I could ever stay here again. I recommend at your own risk never let the cleaning staff in alone they can’t be trusted.

Taylor W

2/5

3 months ago

Checked in June 10,2020 at about 9PM-10PM and my husband and I purchased the beachfront hotel which had a 10-20 inch flat screen TV on a dresser. The Chairs and table hotel outside on balcony looked old and run down. Your view was the beach and also trash and junk outside back of hotel looking downward from balcony. I expected to look directly at beach and sand from balcony NOT grass and trees then a beach. False advertised from website view AND OVERCHARGED. I paid 1,696.50 for June 10,2021-June 14,2021. Highly dissatisfied. The room was very clean and tidy though. We’re from north Texas and will not return to Padre. There’s nothing to do and everything closes by 11:30PM at night. Restaurants are gross and need the states inspection attention!

Marco Cameron

4/5

4 months ago

Stayed at the hotel with my family. Good access to the beach, although we thought the hotel might do a better job with cleaning the trash that accumulates on the beach. The rooms definitely showed signs of wear but were clean. The hotel loaned out towels that could be used at the pool or beach. The hotel staff was respectful and provided assistance when requested. We would most likely stay at this hotel again.

Tina Chronos

5/5

3 months ago

Staff was amazing, place was clean, food was great (there adding an On the Border). Room was super clean. Beach axcess was so convenient. I will continue to come back to this place. It was so amazing we added an extra night to our stay.

Laura Vanessa Vergara

3/5

a month ago

Bed was clean, bed cover was warm and clean. Ac always kept us fresh and cold. We didn’t see roaches in our room only in the hallway. The hotel does have a smell to it but I believe its dog or cat urine. Which pet lovers don’t seem to mind. But it would be nice if they can spray some pet urine remover. Pool was nice and warm. Now towels were very small. And they were very stingy about towels. Room was very spacious. If you plan to do laundry make sure to take your own quarters because no one in the island will give you quarters.

dan enders

5/5

4 weeks ago

Prices are great & It’s close to everything you want to see and eat. Room was clean, ac was ice cold, and the shower goes all the way to boiling (just how I like it). The front desk staff Adeena, Jenny, and Phil were very helpful finding all the places to visit for our 2 weeks there and the manager Pam was so sweet and knowledgeable about everything on the island. We have stayed twice now and recommend it to everyone. It was perfect

Clinton Herbert

3/5

2 months ago

You get what you pay for. It’s not terrible. The room is clean. Bed is warm. They have a balcony. TV only has 3 channels. Maid service I think just changed the towels and nothing else. Good places nearby to eat.

Sarah S.

4/5

7 months ago

Nice place. A little unprofessionally put together (decor-wise) but very friendly and helpful staff, service and great breakfast! LOVE the made-to-order breakfast tacos!!! It felt like being in Mexico, which to me was nice, but may not be your scene. Room was comfortable (especially the beds) and clean. Lots of happy families around and the community felt really safe. Great location on the beach and close to everything!

Rae B.

3/5

a month ago

For the type of hotel it is, it’s good. Friendly staff, cleanliness was well kept, pool area was nice, pool was very warm though. Breakfast tacos and omelets were good along with the rest of the selection. The beds were horrible very hard and loud. Blankets are thin and pillows not so comfortable. Best to bring your own bedding and towels if you don’t like rough towels. Also you can hear people stopping above us and people next to our room. People party at till early in the morning. So overall it was good, definitely room for improvement though.

Nicole Cook

5/5

in the last week

We went 9-16/9-19.
The staff was amazing.
It was cleaned, we stayed on the fourth floor. Its a very popular place. Very family friendly and pet friendly. Hot water, clean rooms, good food.
But if you want somewhere quite, big balconies, big pool, this is not for you.
If you dont mind some noise, small pool, pets then go. I had a wonderful time and I would go back but i got noisy kids and pets.

Mike McLean

5/5

7 months ago

Update 02/17/2021 Great place with an even greater staff!!
This is only our second year here, but certainly not the last. Last year we were so impressed with the responsiveness of your staff.
Luise, Freddie, Lorenzo and Hector are the ones who I have gotten to know. And so many others whose names sadly I have not gotten yet.
This year with the island water outage, your people went way above their call to duty!!! They were coming around with 5 gallon buckets of water to fill the toilet tanks so we could flush. Many stayed here over night to make sure that they could be here the next day.
You guys have assembled a great team and we are already looking forward to returning next year. Hoping for better weather for sure.
Thank you for sharing your great property and staff with us!!!
We come here and feel like family!!

Samantha Garza

4/5

in the last week

It was better than expected judging from the photos.. I booked a kind bedroom but instead got a room with two Queen beds which worked out better. Everything was clean, there was a piece of hair left in the shower from the previous people, didn’t appreciate that. Everything else was great, front desk was nice.

Cassandra Weaver

4/5

2 months ago

This hotel definitely needs some upgrades for sure. But staff was very friendly. We had an issue out 1st night but they took great care of us. Breakfast is small and simple. Luis who works during breakfast time is so up beat and awesome. My girls absolutely love the pool and having a private beach access is cool. The playground right next to the hotel has easy access and apparently they just added a place for skateboarding.

Shannon Rios

4/5

in the last week

Hotel is clean and 1 block from beach access. Rooms are VERY small and bathroom door would not stay open. Front desk was efficient but not friendly at all. It was a functional stay for our purposes and the price was amazing.

Cassie Hahn

5/5

a week ago

This is one of the best hotels on padre island hands down. It smelt so good when I walked in. Nice clean and soft beds. Bathroom was immaculate. Huge tv. Love it.

Marion

5/5

a week ago

The hotel was exactly what I was looking for: very clean, comfortable bedroom, very friendly staff, and the beach was less than a 5 minute walk away. Breakfast was ok (coffee was quite nice). I’d happily go back there.

Nicole Franks

3/5

3 months ago

Quiet hotel. Short walk to the beach. Clean room with cold ac and hot water. We got a jacuzzi room but the jets in the tub pretty much sucked. The pool and hot tub felt great but the jets in the hot tub weren’t very good either. We’d probably stay again but not spend the money on the jacuzzi room that doesn’t work 🤷🏼‍♀️

Sarah Williams

1/5

2 months ago

Not as good as pictures. Very run down, pieces of ceiling were falling on us (We were on top floor). Big dead roach on the night stand. No water pressure in showers. Had to keep sandals on in the room because the carpet was sticky. Only positive was AC worked great and location is close to beach, restaurants, and shops.

Segtendo PPCC42

4/5

3 months ago

It is good. The room had some mold and the door handle was kinda broken. But overall id say this hotel was enjoyable. The pool is warm cause it is outside, and the main entrance is the perfect place to play cards.

Justine V

3/5

a month ago

Well other then the AC going out pretty frequently.. me and my daughter enjoyed our stay here. The bathroom shower could use some updates but it still did the job and the water stayed hot. It was nice to be able to enjoy the pool and the jacuzzi! All the people that were there were nice too!! I loved having such close access to the beach as well. Food and Entertainment were about 3-10 minutes away pretty much. Overall we had a great time!!

Andrea Jansen

1/5

a month ago

Worst hotel ever. Roaches and flies and mosquitoes inside the room (poor seal on doors). They tried to tell me my reservation of 6 months price would not be honored – $358 for 6 nights. I had to call and speak with 2 other people to confirm that my reservation was not actually canceled, and that I was going to only pay the amount I reserved for. We got there and he still tried to tell me they would not honor that price, but when I told them that I had already confirmed twice about the reservation, he didn’t argue anymore with me. I believe, especially after reading these other reviews, that this hotel is scamming people. The hotel was so different from all the pictures, like not even the same color different. We were there 6 nights and only saw maid staff there the day before we left, and only because they thought we were leaving already. They never came to replenish towels or toilet paper. We had to use our own that we bought. Staff was never in the front office, like ever. Every time I went to the front office, day or night, no one was there. They had a sign to call if anyone needed help. The “sofa” was actually a chair with ottoman. There was no wifi, no phone, only a microwave and a small fridge. The pool was absolutely disgusting. It was a milky color, and you could not see the bottom at 4 feet deep. Worst experience ever with a hotel. If I could give 0 stars I would. They don’t even deserve the 1 star they are getting.

Angelina G

1/5

a month ago

Recently stayed at the casa bella hotel. First things first, was placed in a double bed room when I reserved a single king initially for my boyfriend and I. Not the worst thing that could happen but definitely not expected and we made no complaint about it because it wasn’t something that was putting us at a total inconvenience initially. The restrooms were pretty grimy.. the shower curtain had stains of all sorts on it. Definitely would recommend wearing your sandals when showering in it. We had spent an entire day on the beach and were expecting to come back to the hotel to shower so we can get clean and dressed for dinner only to get back and see that only one towel was provided and NO shampoo, conditioner, OR body wash?! like what?? what kind of hotel doesn’t provide that? Even a motel 6 provides that. I will also go ahead and comment that the pool does not close and that there were literally very loud families out there til almost 4AM. My boyfriend and i went out by the dock around at 12 AM and were fishing for about an hour and decided to come back inside and go to sleep, but when we got to the room the key was not working. We were locked out. We then went by the front office and, to my surprise, no one was there. There was, however, an emergency phone number posted on the door. Having no other option, my boyfriend and I called the number not once but THIRTEEN separate times total and never got an answer. Obviously I was scared that we weren’t going to be able to get into our room which had literally all of our belongings in it (wallet, keys, etc), so after not getting a return call for an hour I called the police and wanted to see if they could be of any assistance. The police then told me that since no one was in immediate danger they would be of no help. When weighing our options, we were either going to have to sleep by the pool area or climb over side railing to get to the balcony (since our room was on the second floor) and access the back door. KEEP IN MIND, i am absolutely terrified of heights and have been ever since i was a kid but i would rather face my fear than have to sleep outside especially after having paid for the room at a rather steep rate. I gathered all my courage and made my way over the railing and shimmied over to my balcony and climbed over that to finally get back into my room and let my bf inside as well. It was only THEN after I was able to access my room after facing my literal WORST fear of heights climbing over a balcony on the second floor, that I finally received a call back from a rather sleepy sounding individual apologizing that he didn’t respond sooner. Too little too late for me. The emotional journey i had to go through because there wasn’t anyone available to assist me is something I can’t just forget. The man offered to help us out with our key issue the next day and when we went to the office, they seemed to be putting the blame on us for putting our hotel key in our wallet which they said messed it up? If this is even the case, they should’ve given us a warning about that when we first checked in. I will definitely not be coming back to stay at this hotel. Extremely disappointed in the customer service of the establishment as well. You’ll have a better experience staying at a Motel 6 than this hotel here. Do not recommend.

Monica Charles

5/5

a week ago

These people are AMAZING! We had a WONDERFUL stay. The owner is very laid back & interacts throughout the day with guest (actually most of the employees do) . My family left all our 4 day stay worth of clothes by accident. The FD crew assured it would be washed & shipped to us at our cost which we had no problem with since we are a family of four. We’ve been coming to this hotel for 30+ yrs & never had better service.

Norm Sands

5/5

in the last week

Newly remodeled rooms – very nice. Staff and owner go above and beyond to be accommodating and nice. It’s right on the beach with a great atmosphere. I’ll definitely be back!

vera ongoro

3/5

a month ago

Its good because its right next to the ocean which is a beautiful thing. However I was disappointed with the service. There are no laundry machines here. You get stuck with wet cloths and no way to dry them. The rooms are generally run down and with sinking mattress. I had no mirror in my room. Not even in the bathroom. Plus no room service at all for the three nights we were there. The bar is mediocre. I thought I would order for fabulous tropical drinks but there was nothing much going on there. Also no breakfast to buy. You have to go out to find something.

Amy Townsend

1/5

3 weeks ago

Our room was awful!!! The floor was FLOODED with water! Not damp, actual puddles. Black mold on the wall between the beds! No surprise, smelled of mold and mildew. Bathroom needed to be deep cleaned. Absolutely horrible!! Contacted leasing office and front desk several times but nothing was ever done. Basically as soon as I hung up the phone, to them, problem solved.

Randy Anderson

5/5

5 months ago

Place was very clean and grounds were alway being groomed. Staff worked very hard everyday. Best part was the pool bar run by a wonderfully couple Annabelle and Bryan. They made us feel so welcome plus so friendly. If they didn’t have something you wanted they would get it for you. Both of them had so much knowledge of the area and gave us great advice. Looking forward to meeting with them again! We had a very big group but nobody had an empty glass! Thank you Annabelle and Bryan for the great week.

Steve Sharer

5/5

5 months ago

Furniture a little outdated for an upscale condo/timeshare but the kitchen amenities and appliances were new and the beds were very comfortable. the pools, hot tubs, and courts along with beach access was convenient and and clean. I would definitely stay here again.